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Dear customer,
We would like to inform you that the general sales terms and conditions, as shown below, indicate, in compliance with the regulations in force to protect the consumer, the conditions and methods with which to purchase online on the Charlie Fashion Group website, now called the Seller, products of interest to you in a safe, easy and convenient manner. We therefore invite you to read and accept them in order to proceed with the purchase.


These general conditions of sale regulate the sale of products marketed by the Seller to consumers and users acting for purposes inherent to the business activity.
These general conditions are effective from the date of acceptance of the same by the customer on the site, which is valid to all intents and purposes as acceptance pursuant to art. 1341 of the Italian Civil Code.
The company reserves the right to modify these general conditions of sale at any time by posting them on the site.
Any contractual or extra-contractual liability on the part of the company for direct or indirect damage to persons and/or property caused by the non-acceptance, even partial, of an order is excluded.


The purchase of products is made by accessing the site and registering. For each of the products, a description containing the main characteristics of the same is available on the site. All the information supporting the purchase is to be understood as simple generic information material.

It is understood that the image accompanying the product description may not be perfectly representative of its characteristics, but may differ in colour, size and accessory products shown in the figure.
The correct receipt of the order is confirmed by the Seller by means of an automatic reply via e-mail, sent to the e-mail address communicated by the customer at the time of registration. This confirmation message will contain an “order number”, to be used in case of any communication with the company. The message will contain all the data entered by the customer, who undertakes to verify its correctness and to promptly communicate any corrections.

In case of non-acceptance of the order, the seller guarantees timely communication to the customer.


All prices on the site are to be understood as prices to the public and, therefore, inclusive of VAT.
Prices may vary without prior notice and the only correct price is the one indicated at the time of order confirmation.
On certain products, subject to price promotions, the seller reserves the right to accept orders by reducing the quantity, subject to communication and acceptance by the customer, failing which the order shall be considered cancelled.

In cases of purchase of goods with “credit card” payment method, at the same time as the online transaction is concluded, the bank of reference will only authorise the commitment of the amount relative to the purchase made. The amount relative to the goods processed, even partially, will actually be charged to the customer’s credit card only upon delivery of the material ordered to the courier.

For further information or to receive support you can contact the seller or the Customer Support team directly at the telephone number at the times indicated, the cost of the call is 12 cents per minute from the fixed telephone and varies depending on the operator from mobile phone.

The goods are sent only after acceptance of the order and receipt of credit.
In case of cancellation of the order, both by the customer and in case of non-acceptance of the same by the seller, the order will be cancelled and the amount committed will be released (release times depend exclusively on the banking system). Once the transaction has been cancelled, the seller cannot be held liable for any damages deriving from the release of the amount committed by the banking system.

The seller reserves the right to ask the customer for additional documents proving the ownership of the credit card. If the documentation is not sent, the seller reserves the right not to accept the order.
The security of transactions is guaranteed by a data encryption system (SSL) and by direct, protected and certified connections.


For each order placed, the seller issues a sales document for the material shipped. For the issuance of the invoice, the information provided by the customer at the time of the order shall be taken into account. The customer may request a copy of the invoice or tax receipt within three months of its issue.

Delivery costs shall be borne by the customer and shall be indicated when placing the order.
No responsibility can be attributed to the seller in case of delay in the execution of the order or in the delivery of what has been ordered. At the time of delivery the customer is obliged to check:
– that the packaging is intact, not damaged, not wet, or otherwise altered;
– that the number of packages corresponds to what is indicated in the transport document.

Any damage to the product or to the packaging or the lack of correspondence of the indications, must be immediately reported to the courier by placing WRITTEN CONTROL RESERVE on the courier’s proof of delivery. Once the courier’s document has been signed, the customer will not be able to make any objection about the external characteristics of the delivered goods.
In case of failure to collect within 5 working days the material in storage at the warehouses of the courier due to repeated impossibility of delivery to the address indicated by the customer at the time of order, the order will be canceled.


See “Right of Withdrawal” details

See “Legal Warranty” details


The sales contract between the customer and the seller is concluded in Italy and governed by Italian law. Unless otherwise established, the relevant Italian law shall apply.
For the resolution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the customer is a consumer, i.e. a natural person who buys goods for purposes not related to his professional activity, or does not make the purchase indicating in the order a VAT number reference, the territorial jurisdiction is that of the Court of reference of his town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of the Seller’s registered office.


SUBJECT: information and request for consent pursuant to and for the purposes of Articles 13, 23 and 26 of Legislative Decree no. 196 of 30.6.2003 on the protection of personal data.

The seller informs you pursuant to and for the purposes of art. 13 of Legislative Decree no. 196/2003 that:

  • the aforesaid Legislative Decree provides for a series of obligations for those who carry out “processing” (i.e. collection, recording, processing, storage, communication, dissemination, etc.) of personal data referring to other subjects, prescribing the duty to inform those concerned about their rights under the law and the characteristics of data processing;
  • the processing of your personal data that will be requested and communicated to us by you will be carried out on the Seller’s premises in compliance with the principles of necessity and pertinence with the use of procedures, including computerised procedures, for legal and fiscal obligations for the execution of contractual obligations;
  • the data controller is the Seller. The data controller is domiciled for the purposes of the law at the registered office of the same company. On the occasion of such processing, the data controller and the relevant persons in charge may become aware of the data that will be processed in compliance with the obligations deriving from privacy regulations and according to principles of correctness;
  • the processing will be carried out using manual and automated systems designed to store, manage and transmit the data, with logic strictly related to the purposes of processing, on the basis of the data in our possession and with a commitment on your part to promptly notify us of any corrections, additions and/or updates;
  • excluding communications and disclosures made in execution of legal and contractual obligations, the data provided to the undersigned will be used solely for legal purposes;
  • the nature of the conferment is to be considered strictly necessary in relation to the purpose of the above mentioned processing. The provision by you of the aforesaid data is indispensable for the exact performance of the activities listed above;
  • refusal to do so will make it impossible to fulfil contractual and legal obligations correctly, thus compromising the continuation of the relationship established between the parties;
  • at any time you may exercise your rights vis-à-vis the data controller, pursuant to art. 7 of Legislative Decree no. 196/03, in particular of:

    – to know whether or not personal data concerning you exist and their communication in intelligible form;
    – be informed about the data controller, the purposes and methods of processing and the data processor, if any, the entities or categories of entity to whom or which the personal data may be communicated;
    – obtain the updating, rectification or integration of the data;
    – obtain the cancellation, transformation into anonymous form or blocking of the same;
    – oppose, for legitimate reasons, the processing of the data, subject to the limits established by law;
    – oppose the sending of advertising material or for carrying out market research or commercial communication.

    The complete text of art. 7 of Legislative Decree 196/2003 concerning the rights of the interested party is available on the website of the Guarantor